Customer Service

Playing at Kroon Casino is of course not only gambling on casino games by using money, but also for fun by playing free games. If you have any comments about the game offer, the bonuses or other aspects, it is good to know that Kroon Casino really wants to do something with this.

In order to be easily accessible for any questions or comments, an excellent customer service has also be set up. Several FAQ pages are available and the possibility to chat with an employee is absolutely great. In addition, you can contact them by phone upon availability and it is obviously an option to email one of the employees. How does everything work and what can you expect? We are going to explain it below by customer service option.

FAQ for answering frequently asked questions

To get to the customer service of Kroon Casino you will find a question mark as a button in the navigation bar. If you click on it you can choose at the top from a general FAQ and a bonus FAQ. In the general FAQ that can be found at Kroon Casino you will find a large number of questions that have been answered by the customer support. Questions that are asked more often are added by the casino regularly, making the FAQ pages become more and more extensive. Do you have a slightly less general question and would you like to know more about the bonus conditions that apply to Kroon Casino? Then open the bonus FAQ to find an answer to your question.

Live chat with a staff member

Despite the fact that Kroon Casino has very extensive FAQ pages it can still happen that a question cannot be found on one of these pages. In order to be able to serve you anyway, a live chat is available at this casino. This means that you can be connected to a casino staff member of the casino via the chat button and you will be able to get an immediate answer to your question. We test the live chat of Kroon Casino regularly and like it when it comes to speed, friendliness and answers. To be able to chat with a Kroon Casino employee, you must enter a name and an e-mail address. Then you indicate what your question is about and you will be connected directly to ask your questions!

Contact by phone

Live contact with Kroon Casino is not only possible with help of the live-chat, but you can also contact them by telephone. If you want to know which phone number you can use to be able to speak to an agent, you will have to go to the website of the casino. Dutch contact is possible if you log in and if you are not logged in you can use the international phone number that is displayed. You can instantly make use of the expertise of an agent of the casino by telephone. Your questions will be answered in a friendly way.

Send Kroon Casino an email

The last option that you have at Kroon Casino’s when it comes to the customer service is to send an email to the casino. This is the only option with which you will not immediately have an answer to your question, but if you are available during the day, you do not usually have to wait long for an answer. Communicating by mail will be possible in your preferred language. Mailing can be done directly to e-mail address support@krooncasino.com, but also by clicking on the send button of the customer service page at the casino. Pay attention! Live contact at Kroon Casino is only available from 11:00 am to 9:00 pm and is available daily.